HCL Technologies Ltd. (HCL) has been ranked number one in 2013 Nordic IT Outsourcing Study conducted by Whitelane Research. The annual study where more than 350 participants from top IT spending organisations in Nordic evaluated 1000 unique IT outsourcing contracts names HCL as a leader in customer satisfaction.
The study interviewed sourcing executives (CIOs/CFOs) about their opinion on outsourcing plans and service providers. 28 IT service providers were evaluated based on key performance indicators covering dimensions like relationship with the customer, service delivery and transformation. HCL Technologies is number one amongst service providers in key metrics in each critical dimension. HCL was also ranked in top both for application services and for infrastructure services.
“We are grateful for our extraordinary Nordic customers that let us work in partnership with them, so we can draw on the collective innovative capabilities in our services offerings combined with individual innovation coming from our passionate employees”, said Liselotte Hägertz Engstam, Vice President, Head Nordic Region, HCL Technologies.
HCL has most satisfied customers in application development, maintenance outsourcing, data centre and application hosting on back of gaining customer’s trust by cost saving, business knowledge, speed besides general satisfaction.
See What’s Next in Tech With the Fast Forward Newsletter
Tweets From @varindiamag
Nothing to see here - yet
When they Tweet, their Tweets will show up here.
