BIREN SHAH
MANAGING DIRECTOR, ADIT MICROSYS PVT. LTD.
“We work with a select set of cybersecurity OEMs that demonstrate leadership in an evolving threat landscape, including Gartner leaders, established Indian players and select start-ups. We partner only with OEMs that have a strong India presence backed by high-quality pre-sales and post-sales support. Combined with our own technology strengths, these partnerships enable us to deliver reliable, value-added cybersecurity solutions tailored to customer needs.
Post-incident support is handled through a structured ticketing system that allows customers to raise issues with minimal effort. Our teams respond strictly as per defined SLAs, with a preventive approach focused on strong implementation and continuous customer education. For most solutions, we build in-house capabilities to deliver L1 and L2 support, engaging OEMs only for L3 or exceptional incidents.
Cybersecurity will remain a key growth driver as AI rapidly reshapes the threat landscape, forcing customers to continuously reassess existing controls. While large enterprises may prefer MSPs, we address this through selective MSP partnerships and, where required, directly delivering managed security opportunities ourselves for critical customer environments.”
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